As per the description, you are experiencing issue with system freezes while browsing internet on the system.

I certainly understand your concern.

I would suggest you to try the following methods and check if it helps.

Method 1:

Step 1:

To diagnose whether this issue occurs in “Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.

Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using.

Follow the steps given below and check if that helps.

  1. Type settings in search and click on Settings.
  2. Click Update and recovery, and then tap or click Recovery.
  3. Under Advanced startup, tap or click Restart now.
  4. Once your PC restarts, on the Choose an option screen, tap or click Troubleshoot.
  5. If you don’t see the Startup Settings option, tap or click advanced options.
  6. Tap or click Startup Settings.
  7. Tap or click Restart.
  8. On the Startup Settings screen, choose the Safe Mode.
  9. Sign in to your PC with a user account that has administrator rights.

Step 2:

If the issue does not appear in safe mode, place the computer in clean boot state and check if the issue reappears.

Placing your system in “Clean Boot” state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows


If the issue does not occur in “Clean Boot”, then you may determine which application/service on the computer is causing this issue. This can be done by following the instructions for “Windows 8.1 and Windows 8” given in the section “How to determine what is causing the problem by performing a Clean Boot” from the same given link.

Note: Refer “How to reset the computer to start normally after clean boot troubleshooting” to reset the computer to start as normal after troubleshooting.

If the issue persists, follow method 2

Method 2:

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.


Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

If the issue persists, follow method 3

Method 3:

Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.

Microsoft Safety Scanner, please follow the steps in the link provided below.

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

For reference:

You may also refer to the article given below and check if that helps.

Windows 8.1, Windows 8 or Windows 7 hangs or freezes


Note:  When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsktries to repair that sector if any data available on that might be lost.

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn’t disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you’re done. If you’re connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

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