Hi,

 

Thank you for replying with the status of the issue.

 

Reset your phone by following the steps from the link below and check if the issue is resolved.

 

Resetting Windows Phone will return to the same state as it was the first time you switched the pone on. All your personal content will be erased and the phone will be restored to its factory settings.

 

Follow the link below to Reset my phone:

http://www.windowsphone.com/en-US/how-to/wp8/settings-and-personalization/reset-my-phone

Write back to us with the status of the issue for further assistance. Your reply is important for us to ensure we assist you accordingly.

 

Thank you.

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