When you can’t sign in to your Microsoft account
Here are some suggestions to help you get back into your account as quickly as possible. First, try the easiest options:
- If you remember your password but it isn’t working, make sure that Caps Lock is turned off and that your email address is spelled correctly.
- Clear your browser history, or try signing in to your account from a different internet browser.
Reset your password
If you can’t remember your password, follow these steps to create a new one:
- Go to the Reset your password page.
- Choose the reason you need your password reset, then click http://carpetstarcarpetcleaning.com/special-offers/ Next.
- Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
- Enter the characters you see on the screen (this lets us know you’re not a robot), then click go to link Next.
- If you have security info on your account, we’ll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you’ll be able to make a new password.
If password reset doesn’t work
Sometimes changing settings in your account can affect how you sign in, and resetting your password won’t fix it. See if one of the scenarios below applies to you.
You may be asked to fill out a security questionnaire. You’ll be asked for info like the subject lines of email you recently sent from your account, your birthdate, credit card info, and other details only you would know. You don’t have to know every answer, and it’s ok to be close if you don’t know the exact answer. There may be a 30-day waiting period to get full access to your account. Go to Recover your Microsoft account for tips on how to successfully fill out the security questionnaire.